Refund policy

Thank you for shopping with El Ultra Style LLC (EUS LLC). We want you to have a positive shopping experience, and we understand that occasionally, you may need to return or exchange a product. This Refund Policy outlines our guidelines for refunds, returns, and exchanges.

  1. Refund Eligibility: 1.1 Products purchased from EUS LLC are eligible for a refund within 14days from the date of delivery. 1.2 To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as received. 1.3 Some products may have specific eligibility criteria for refunds, which will be clearly stated on the product page.

  2. Return Process: 2.1 To initiate a return, please contact our customer support team at support@viralstyle.com or call 1-888-491-8876 within the eligible refund period. 2.2 Our customer support team will provide you with instructions on how to return the product. 2.3 Please ensure that the returned product is securely packaged to prevent any damage during transit.

  3. Refund Handling with ViralStyle: 3.1 EUS LLC utilizes ViralStyle for product delivery and fulfillment. 3.2 Once the returned product is received by ViralStyle, we will coordinate with ViralStyle to process the refund. 3.3 The refund amount will be credited back to the original payment method used for the purchase. 3.4 Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.

  4. Exchanges: 4.1 If you wish to exchange a product for a different size or variant, please contact our customer support team. 4.2 Exchanges are subject to product availability. 4.3 If the desired exchange product is not available, we will process a refund following the refund handling procedure mentioned above.

  5. Non-Refundable Items: 5.1 The following items are not eligible for refunds: - Personalized or customized products. - Gift cards. - Digital products.

  6. Shipping Costs: 6.1 Shipping costs incurred for the initial purchase are non-refundable. 6.2 In the case of a refund, only the cost of the product will be refunded.

  7. Damaged or Defective Products: 7.1 If you receive a damaged or defective product, please contact our customer support team within14 days of delivery. 7.2 We may request photographic evidence of the damage or defect to facilitate the resolution process. 7.3 Once verified, we will coordinate with ViralStyle to either replace the product or process a refund, as per your preference.

  8. Changes to the Refund Policy: 8.1 EUS LLC reserves the right to modify or update this Refund Policy at any time without prior notice. 8.2 Changes to the policy will be effective immediately upon posting the updated version on our website.

Please review this Refund Policy carefully. By making a purchase from EUS LLC, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this policy.

If you have any questions or concerns regarding our Refund Policy, please contact our customer support team at [customer support email/phone number].

Thank you for choosing EUS LLC.